To clear stuck or hung submissions in the service with Sage you need to submit the details of the submission to Sage. You do this by filling out the following form and send it to firstname.lastname@example.org.
|Your Account Number:||00555248|
|Your Contact Email:||email@example.com|
|Spinning on Retrieving RPN or Submitting PSR?:|
|Has the stuck submission from Sage Payroll been received by Revenue?:|
|What is the payroll unique identifier?:||(To get this, browse to Reports > Report Writer > Data Files = Company > File > Fields > Company->Payroll Unique Identifier)|
|What date and time was the request last attempted?|
Sage will then clear these from their service.