Pimbrook Software

23764: Clearing Hung or Stuck Payroll Submissions

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Last Modified:
Author: Tom Shields

To clear stuck or hung submissions in the service with Sage you need to submit the details of the submission to Sage. You do this by filling out the following form and send it to pye@sage.ie.

 

Your Account Number: 00555248
Your Contact Email:support@pimbrook.ie
Company Name:
Payroll Name:
Spinning on Retrieving RPN or Submitting PSR?:
Has the stuck submission from Sage Payroll been received by Revenue?:
What is the payroll unique identifier?:(To get this, browse to Reports > Report Writer > Data Files = Company > File > Fields > Company->Payroll Unique Identifier)
What date and time was the request last attempted?

 

Sage will then clear these from their service.


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